Article 1 : SCOPE

These General Terms and Conditions of Sale apply to all orders placed on the website

The site enables Maison Ullens (Société Boutique MY SAS, hereinafter "Maison Ullens") to order a selection of Maison Ullens products.

Maison Ullens Products are exclusively intended for sale to private customers, to the exclusion of any resellers or intermediaries acting on behalf of resellers. Therefore, the Customer affirms that he is acting as a final consumer and that he does not intend to resell the Maison Ullens Products for commercial purposes.

Maison Ullens may at any time update these Terms and Conditions. During each purchase on the Site, the customer will be asked to confirm his acceptance of these General Terms and Conditions of Sale in force on the date of placing his order. Accordingly, the fact of confirming an order implies the full and unreserved acceptance of the customer to these General Terms and Conditions of Sale to the exclusion of any other document.

Any other document than the present General Conditions of Sale and in particular catalogs, prospectuses, advertisements, notices, has only informative and indicative value not contractual.

Article 2 : ORDERS

The site allows you to validate an order with the company Boutique MY SAS, for a withdrawal in store or delivery to territories specified in Article 6 "Terms and Delivery Time".

It is also possible to place an order directly by phone at the Maison Ullens shop at 4 rue de Marignan, 75008 Paris, by phone at + 33 1 47 20 23 56 .

Any order implies a payment obligation. The Client declares to be at least 18 years old and to have legal capacity, or if he is a minor, guarantees to hold a parental authorization to carry out his Order.

To place an Order, the Customer must follow the online purchase process.

The payment of the Order implies acceptance of these General Conditions of Sale, the price of the Products and the content of the Order. After validation of the payment, Maison Ullens sends the Customer an e-mail confirming the Order.

Any Order is subject to the prior acceptance of Maison Ullens and is definitively confirmed only after the receipt by the Customer of an e-mail confirming the availability and dispatch of the some products.

Maison Ullens reserves the right not to accept an order from a customer with whom it is in dispute for a previous order, or if Maison Ullens considers that this Customer does not comply with these Terms and Conditions.


Our products and prices are valid as long as they are visible on the Site, and within the limits of available stocks. Errors can exist in an exceptional way, in particular in the case of simultaneous orders of the same Product by several customers.

In the event of unavailability of the Product after placing the order, the Customer will be informed by e-mail or telephone as soon as possible. In any case, Maison Ullens incurs no liability in the event of out of stock or unavailability of the Products. Finally Maison Ullens reserves the right to limit the quantity of Products that can be purchased by a single Customer, in accordance with the applicable provisions.

Article 4 : PRICE

The prices of the Products are indicated in Euros, all taxes included (TTC), except shipping and delivery charges (port & packing), indicated before the validation of the Order. They take into account the VAT applicable in France on the day of the Order. Except in cases of reimbursement made (i) in the exercise of the right of withdrawal or (ii) lack of conformity and hidden defects, Maison Ullens will not refund the VAT applied on purchases made on the Site.

Maison Ullens reserves the right to modify at any time and without notice the prices of the Products offered on the Site. The Products are invoiced on the basis of the rates displayed on the Site at the time of placing your order, subject to availability of Products ordered at this time.

All orders are payable in Euros and must be paid immediately at the time of placing your order. In case of unavailability of certain Products ordered (see Article 3 "Availability of Products"), only the price and shipping costs for the Products available will be charged.

In case of shipment outside the European Union, the Customer is considered the importer of the Products. In the event of payment of customs duties, import taxes or other additional charges applicable because of the geographical destination of the products, these costs are incumbent on the Customer, to whom it is recommended to carry out the necessary verifications and steps to the validation of the Order

Article 5 : PAYMENT

Accepted credit cards and credit cards are: Visa®, MasterCard®, American Express®. Credit card payments are authenticated and secured thanks to the 3D Secure system. Upon payment, the bank requests personal information from the user to verify the identity of the cardholder and validate the transaction. Authentication is specific to each bank. The shipping of the Order takes place only after verification of your method of payment and reception of the debit authorization of the card.

Paypal payments are also accepted. In the event that the Customer makes this choice, it will be automatically redirected to the Paypal platform. Paypal (Europe) SARL et Cie is a Luxembourg limited partnership, registered in the R.C.S of Luxembourg under number B118349, whose head office is located at 22-24, Boulevard Royal - L-2449 Luxembourg. For any information, the Customer can consult the following website:

Article 6 : Delivery terms

Terms of delivery

Products purchased on the site can only be delivered within the European Union as well as registered country for which Maison Ullens has the ability to organize a delivery in proper conditions.

It is impossible to place an order for any delivery address located outside this area. Products are shipped only to a physical or postal delivery address. Maison Ullens will not process any orders for which a PO box is provided.

It is also possible to withdraw orders in the shop, at 4 rue de Marignan, 75008 Paris, at the opening hours of the shop (Monday to Saturday from 10am to 19pm).

Delivery time

Delivery times by express mail (Chronopost or UPS) are between 1 and 2 working days in metropolitan France. Delivery times for other countries of the European Union vary depending on the distance.

Express shipments are possible at an additional cost to be checked directly by telephone with our Customer Service: (+ 33 1 47 20 23 56 or

Shipping charges

The amount of delivery charges is calculated based on the Products purchased, the distance to be covered and the delivery method chosen.

Delivery charges are offered for all deliveries in mainland France and Belgium (within the limit of 5 Products).

Delivery charges are fixed (within the limit of 5 items purchased) : 25 € for delivery in a European Union member country & 40 € for an international delivery outside the EU.

For all other cases a participation in delivery costs is indicated before finalizing the order and must be validated by the Customer at the time of confirmation of the order.

It is also possible to request a delivery by courier for Paris Intramuros for a total of 30 € (within the limit of 5 Products).


The Customer may have a legal right of withdrawal that may be exercised under the conditions provided for in Articles L221-18 and L221-20 of the French Consumer Code.

The return policy applicable at Maison Ullens provides a period of fourteen (14) days from the date of delivery of the Products, without having to justify any reasons and without penalties. After this period, it will be impossible to exercise this right of withdrawal.

The Customer may complete and transmit his declaration of withdrawal online by logging into his account or by using the format proposed in Appendix 1 hereof. The Customer will then receive a confirmation of his retraction by email without delay.

As part of the exercise of the right of withdrawal, the Customer may request reimbursement.


As part of the right of withdrawal, Products to return must be in their original condition and packaging, the security / authenticity label still intact and visible, accompanied by the purchase invoice.

The return is free in case of request for exchange or refund under the right of withdrawal. In this case, the Customer must make the request for refund or exchange with our Customer Service (+ 33 1 47 20 23 56 or and follow the procedure that will be indicated on this occasion. The Customer may choose the Products to return, the shipping method.

Under no circumstances will House Ullens refund the return postage costs directly paid by the Customer to the Post Office.

Article 9 : legal Guarantees

Boutique MY will deliver to the Customer a product that is compliant and free from defects in conformity. The Product will be fit for the usual expected use of a similar Product.

All products provided by Maison Ullens benefit from the legal guarantee of conformity provided for in articles L. 217-14 and following of the Consumer Code.

Any request made under these guarantees must be sent by registered letter with acknowledgment of receipt to the following address: Boutique MY SAS, 4 rue de Marignan - 75008 Paris.

Products covered by the warranties must be returned in their original condition and packaging after receipt and confirmation of the claim by Maison Ullens Customer Service.

When acting as a legal guarantee of conformity, the Customer:

- has a period of two years from the issue of the Product to act.

- can choose between repairing or replacing the property; in accordance with Article L. 211-19 of the Consumer Code, Boutique MY can not however proceed according to the choice of the Customer if this choice entails a cost obviously disproportionate compared to the other modality, taking into account the value of the good or the importance of the defect. He is then obliged to proceed, except impossibility, according to the modality not chosen by the Customer.

- is exempted from furnishing proof of the existence of the lack of conformity of the good during the twenty-four months following the delivery of the Product.

This legal guarantee of conformity applies regardless of the commercial guarantee that may be granted.

The Customer may decide to implement the guarantee against hidden defects of the thing sold within the meaning of Article 1641 of the Civil Code, which renders it unfit for the use for which it is intended, or which reduce such use so the buyer would not have acquired it, or would have given it a lesser price, had he known it. He may, in this case, choose between the resolution of the sale or a reduction of the selling price in accordance with Article 1644 of the Civil Code.

The action resulting from the latent defects must be brought by the Customer within two years from the discovery of the defect.



These General Conditions of Sale are governed by French law.

In case of dispute, the Customer will first contact Maison Ullens to find an amicable solution by contacting customer service or the shop located at 4 rue de Marignan in Paris.

In the absence of amicable resolution, any dispute relating to the interpretation of the General Conditions of Sale, the execution or the rupture of a sale, to the interpretation, the execution or the cancellation of these presents is subject, in the absence of amicable agreement, to the French courts legally competent.


(to be completed and returned only if you wish to exercise your right of withdrawal from the Contract) I hereby inform you / we inform you (*) of the exercise of my / our (*) right of withdrawal with regard to the contract of sale for the following goods (*) / the provision of the following services (*), Ordered on (*) / received on (*), Name of the Customer (s) - Address of the Customer (s)